Itsm Digital Notes |
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|---|---|---|
| No | Unit/Chapter | Action |
| 1 |
Unit-1 IT Service Management and Service Strategy |
|
| 2 |
Unit-2 Service Design |
|
| 3 |
Unit-3 Service Transition – Principles, Processes, Challenges, Critical Success Factors and Risks |
|
| 4 |
Unit-4 Service Operation |
|
| 5 |
Unit-5 Continual Service Improvement – Principles, Process, Methods, Techniques and Implementation |
|
