ITSM Notes-1

Select your ITSM Chapter
1.1-IT Service Management Download
1.2-Service Strategy Principles Download
1.3-Service Strategy Download
1.4-Challenges, Critical Success factors and risks Download
2.1-Service Design Download
2.2-Service Design Principles Download
2.3-Service Design Processes Download
2.4-Challenges, Critical Success factors and risks Download
3.1-Service Transition Download
3.2-Service Transition Principles Download
3.3-Service Transition Processes Download
3.4-Challenges, Critical Success factors and risks Download
4.1-Service Operation Download
4.2-Service Operation Principles Download
4.3-Service Operation Processes Download
4.4-Challenges, Critical Success factors and risks Download
5.1-Continual Service Improvement(CSI) Principles Download
5.2-CSI Process Download 
5.3-CSI Methods and Techniques Download
5.4-Organizing for CSI Download
5.5-Technology considerations Download
5.6-Implementing CSI Download